Customer Service
Terms & Methods of Payment
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All items must be paid for in full prior to shipping.
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For Domestic purchases we accept:
- Credit Cards by phone (purchases over $1,000 require copy of credit card, photo ID & signed authorization letter). If shipping to address other then the billing address, we require that address be an alternate on the credit card.
- PayPal (verified members & confirmed addresses only)
- Checks
- Money Orders
- Bank Wire Transfers.
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For International purchases we only accept:
- Checks
- Money Orders
- Bank-wire Transfers
Military Discounts
The Facets Collection is proud to offer to all military service people,
their immediate family members and retired military personnel a
10% discount on our entire stock.
For those on active duty, reserve and their immediate family, please
provide copy of military identification upon checkout.
For veterans, please provide a copy of DD214 form upon checkout.
Shipping & Handling
- We ship all items over $100.00 via Federal Express, 2nd Day Air, fully insured.
- All items under $100.00 will be shipped via Federal Express Ground.
- Priority Overnight shipping is available upon request at an additional cost.
- Items $10,000 and over must be shipped overnight by Federal Express.
Satisfaction Guarantee
We fully guarantee the authenticity of every piece. If you are not completely
satisfied with your purchase, you may return it for a full refund (less shipping fees)
within 30 days of receipt.
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Contact us at...
(212) 354-0036 phone
(866) 7-FACETS toll free
(866) 732-2387
(212) 398-6215 fax
info@thefacetscollection.com
Monday-Friday, 9am - 6pm
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Visit us at...
15 West 47th Street
Suite 302
New York, NY 10036
between 5th and 6th Avenue
Monday-Friday, 9am – 6pm by Appointment Only
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